Production & Aftersales Administrator

The Production & Aftersales Administrator is responsible for coordinating service, maintenance and repair activities across both Think Hire and cross-hired assets; managing work orders, handling administrative tasks, and ensuring effective communication between maintenance teams, customers and other departments. This role ensures the smooth operation of the aftersales function by maintaining records, scheduling work, and providing general support to the maintenance team. 

Key Responsibilities

Administrative Duties: 

• Maintain and update maintenance records, schedules, and documentation.

• Process and track work orders, ensuring timely completion.

• Support procurement/management of inventory of maintenance supplies.

• Assist in preparing reports and performance metrics.

• Manage breakdown mailbox and breakdown log. 

Work Order & Scheduling Management: 

• Receive and process maintenance requests from internal departments. 

• Assign work orders to technicians and track progress. 

• Coordinate with suppliers and contractors for maintenance-related services. 

Communication & Coordination: 

• Act as the main point of contact for maintenance inquiries via phone and/or email. 

• Liaise between maintenance staff, suppliers, and internal teams. 

• Ensure effective communication of maintenance updates and service schedules. 

Health & Safety Compliance: 

• Ensure compliance with health and safety regulations in maintenance operations. 

• Keep records of safety inspections and equipment certifications. 

• Support the implementation of safety procedures and policies. 

Key Skills & Competencies: 

• Strong organisational and administrative skills 
• Excellent communication and coordination abilities 
• Ability to prioritise tasks and manage multiple work orders 
• Attention to detail and problem-solving skills 
• Knowledge of maintenance processes and basic technical understanding 
• Familiarity with health & safety regulations 

Benefits: 

• Competitive salary  
• Opportunity to work with a market-leading company driving sustainability 
• Company pension 
• Cycle to work scheme 
• Gym membership 
• Health & wellbeing program 
• Private medical insurance 

How to apply

Please send your CV to careers@thinkhire.co.uk

About us

Think Hire, the UK’s premier off-grid Energy as a Service provider, committed to innovation and delivering sustainable power. Pioneers of the Solartainer Versatile range, the world's first adaptable solar hybrid generators, Think Hire is at the forefront of driving positive change in the energy sector, with a focus on reducing carbon emissions and enhancing operational efficiency through an Energy-as-a-service proposition. 

Think Hire ranked in the 2024, 2025 and 2026 Sunday Times 100, recognising us as one of Britain’s fastest-growing private companies.

​Join us at Think Hire, where sustainability meets innovation.