Hire & Sales Coordinator

Role Description

We are currently seeking an enthusiastic Hire & Sales Coordinator to join our team and contribute to our continued success.

You will be at the front line of our dynamic business, responsible for maintaining the growth of new and existing customers by taking enquiries over the phone and email. You will arrange stock and logistics while giving our customers the best customer service experience and upselling the end-to-end service of Think Hire. You will also manage the customer journey from start to finish.

Responsibilities

• Manage customer enquiries in a professional and timely manner, maintaining an excellent standard of customer service at all times.
• Develop strong customer working relationships with new and existing customers.
• Create energy quotes and hire and sales contracts in line with the customer's enquiry.
• Working with Operations to ensure we have asset and transport availability to deliver a ‘right-first-time’ customer experience.
• Process off hires and arrange transport whilst communicating with the customer.
• Work with our approved supply chain to fulfil quotes and orders whilst maintaining agreed margins and profitability.
• Achieve agreed conversion rates from quotation to order by ensuring that all enquiries are promptly followed. When required, ensure all energy quotations are followed up with a courtesy phone call to answer any further questions or requirements that the customer may have regarding their energy proposal.
• Ensure that internal communication is clear across all relevant departments, particularly the Operational delivery team, with factual and transparent instructions on customer requirements.
• When required, make proactive outbound calls to engage with customers on performance feedback and chase dormant opportunities for the business.
• Liaise with the sales team to ensure all new and existing customer opportunities are followed through effectively, as set out in a clear sales opportunity process.
• Follow company policies and procedures relating to the hire desk process.

Essential skills

• Revenue and performance focused
• Customer service focused
• Dealing with inbound and outbound calls
• Excellent telephone etiquette
• Basic computer skills
• Teamwork skills
• A reliable, self-starter who is resilient and able to work under pressure
• Great communication skills

Desirable skills 

• Sales Experience
• Hire industry experience
• Customer Service experience
• Administration experience

Benefits 

• Private Life Insurance
• Equipment and tech​
• Learning and development budget​
• Employee Assistance Programme (counselling and support) ​
• Cycle to work scheme ​
• Gym membership​
• Dog-friendly office ​

How to apply

Please send your CV to careers@thinkhire.co.uk

About us

Think Hire, the UK’s premier off-grid Energy as a Service provider, committed to innovation and delivering sustainable power. Pioneers of the Solartainer Versatile range, the world's first adaptable solar hybrid generators, Think Hire is at the forefront of driving positive change in the energy sector, with a focus on reducing carbon emissions and enhancing operational efficiency through an Energy-as-a-service proposition. 

​Join us at Think Hire, where sustainability meets innovation.

Together, let's power a brighter and cleaner future.