Hire Controller 

Hire Controller

Job Description   

The Hire Controller will operate at the front line of a dynamic and growing business, playing a key role in supporting the company’s growth strategy. The role is responsible for managing customer enquiries, converting opportunities into revenue, and coordinating equipment and logistics to deliver a first-class customer experience. 

Duties and Responsibilities  

• Manage customer enquiries via phone and email in a professional and timely manner, maintaining excellent customer service standards at all times. 
• Support and follow structured sales processes to ensure all opportunities are managed effectively. 
• Make outbound calls when required to gather customer feedback and re-engage dormant opportunities. 
• Ensure clear and accurate communication across all internal departments, particularly with operational delivery teams. 
• Conduct courtesy follow-up calls on energy quotations to address customer queries and support decision-making. 
• Proactively follow up all quotations to maximise conversion rates from enquiry to order. 
• Source equipment through the approved supply chain, obtaining quotations and placing orders while maintaining agreed margins and profitability. 
• Work closely with the sales team to ensure all opportunities are qualified, followed up, and progressed efficiently. 
• Liaise with operational teams to ensure asset and transport availability, delivering a “right first time” service. 
• Prepare energy quotations, hire agreements, and sales contracts in line with customer requirements. 
• Develop and maintain strong working relationships with both new and existing customers. 
• Accurately process and convert enquiries into hire and sales opportunities. 

Key Requirements

• Strong focus on revenue generation and performance 
• Customer service driven with a proactive approach 
• Experience handling inbound and outbound calls 
• Excellent telephone manner and communication skills 

Desirable  

• Previous sales experience  
• Experience within the hire industry  
• Customer service experience
• Administrative experience 

Core Competencies: 

• Job Knowledge 

Demonstrates the appropriate level of skills and understanding required for the role. 

• Integrity & Professionalism 

Acts in line with company values and always in the best interests of the business. 

• Customer Focus 

Effectively manages the customer journey from initial enquiry through to delivery and follow-up. 

• Teamwork 

Collaborates with colleagues and contributes positively to team success. 

• Responsiveness & Continuous Improvement 

Adapts to change and actively seeks opportunities to improve performance and processes. 

Benefits 

• Private Medical Insurance
• Equipment and tech​
• Learning and development budget​
• Gym membership 
• Health & wellbeing program 
• Cycle to work scheme ​
• Dog-friendly office ​

How to apply

Please send your CV to careers@thinkhire.co.uk

About us

Think Hire, the UK’s premier off-grid Energy as a Service provider, committed to innovation and delivering sustainable power. Pioneers of the Solartainer Versatile range, the world's first adaptable solar hybrid generators, Think Hire is at the forefront of driving positive change in the energy sector, with a focus on reducing carbon emissions and enhancing operational efficiency through an Energy-as-a-service proposition. 

Think Hire ranked in the 2024 and 2025 Sunday Times 100, recognising us as one of Britain’s fastest-growing private companies.

​Join us at Think Hire, where sustainability meets innovation.

Together, let's power a brighter and cleaner future.